At Lucid Flow Therapy, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information.

As a licensed mental health provider, we adhere to HIPAA (Health Insurance Portability and Accountability Act) requirements and professional ethical standards.

We collect information that you provide directly to us, including:

• Personal identification information (name, email, phone number, address)
• Health information and medical history
• Session notes and treatment records
• Biometric data from wellness technology sessions
• Communication preferences and feedback
• Payment and billing information

We use your information to:

• Provide professional mental health services
• Customize treatment plans and wellness technology protocols
• Monitor your progress and treatment outcomes
• Communicate with you about appointments and treatment
• Process payments and maintain billing records
• Comply with legal and professional obligations
• Improve our services and technology integration

We do not sell, trade, or share your personal information with third parties except in the following circumstances:

• With your written consent
• When required by law or court order
• To prevent imminent harm to yourself or others
• For billing and payment processing (with HIPAA-compliant vendors)
• For professional consultation or supervision (with identifiers removed)
• As required for insurance claims (if applicable)

We implement comprehensive security measures to protect your information:

• Encrypted data transmission and storage
• Secure, password-protected systems
• Regular security audits and updates
• Limited access on a need-to-know basis
• HIPAA-compliant technology platforms
• Secure disposal of physical and electronic records

You have the right to:

• Access your health records
• Request corrections to your information
• Request restrictions on how your information is used
• Receive an accounting of disclosures
• File a complaint about privacy practices
• Withdraw consent for certain uses (where applicable)

Our wellness technologies may collect biometric data including:

• Heart rate variability (HRV) data
• Brainwave activity patterns
• Stress response measurements
• Session duration and frequency data

This data is used solely for treatment purposes and is subject to the same privacy protections as all health information.

We retain your health records for a minimum of 7 years after the last date of service, as required by Connecticut state law. Records may be retained longer if clinically indicated or required by law.

When records are disposed of, they are destroyed in a manner that ensures confidentiality cannot be compromised.

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and noting the revision date.

By providing your phone number and using our services, you consent to receive text messages from Lucid Flow Therapy regarding:

• Appointment confirmations and reminders
• Treatment-related communications
• Service updates and important notifications

Message Frequency: Message frequency varies based on your treatment plan and appointments.

Message and Data Rates: Standard message and data rates may apply to any text messages sent to or from your mobile device.

Opt-Out: You can opt out at any time by replying "STOP" to any text message. You may also contact us directly to be removed from our text messaging system.

Help: Reply "HELP" to any text message for assistance or contact us directly.

We comply with all applicable regulations including the Telephone Consumer Protection Act (TCPA) and A2P messaging guidelines.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

You may also file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.